Online Reputation Management: Negative Business Reviews
Why take this course?
🎓 Online Reputation Management: Negative Business Reviews
Course Updated: Wednesday, December 23, 2015
Course Description:
As a business owner or professional, you understand the importance of a strong online presence. However, managing your reputation online can be daunting, especially when faced with negative reviews. It's a common challenge that can test your resilience and impact your bottom line. But fear not! With our comprehensive course led by expert Steve Phillips, you'll learn proven techniques to tackle this issue head-on.
Why is this course important?
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Emotional Resilience: First and foremost, it's crucial to understand that negative reviews are an inevitable part of doing business online. They can stir up a mix of emotions, but with the right approach, you can turn this challenge into growth.
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Customer Service Improvement: We'll explore how to use these instances as opportunities to improve your customer service, thereby enhancing customer satisfaction and experience.
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Strategic Response: Learn the best practices for responding to negative reviews, which can sometimes even transform a negative into a positive.
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Review Removal & Monitoring: Discover strategies to get negative reviews removed or revised, and how to effectively monitor your online presence to stay ahead of any issues.
Course Outline:
What you'll learn:
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Understanding Online Review Platforms - Learn how review sites like Yelp, Google, and CitySearch operate, and what factors influence customer reviews.
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Effective Reactions to Negative Reviews - Gain insights into the best ways to respond to negative feedback constructively.
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Removal or Revision of Negative Reviews - Find out how you can navigate the process of getting unwanted reviews removed or revised.
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Online Reputation Management (ORM) - Dive deep into ORM and learn how to protect your business, staff, and personal reputation online.
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Review Monitoring - Understand the importance of keeping an eye on what's being said about you online and how to respond proactively.
This course is tailored for local business owners, managers, and professionals across various industries, including but not limited to lawyers, dentists, chiropractors, plumbers, furnace repair experts, roofers, and more. Whether you're a solo practitioner or manage a large corporation, these strategies will be invaluable.
Course Materials:
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Cheat Sheets and Guides: These downloadable resources will help you confirm and claim your online business profiles on review listing and mapping websites.
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Social Media Account Creation: Step-by-step instructions for establishing a social media presence for your company, which is essential for reputation management.
Instructor's Profile:
Steve Phillips is your guide through the complexities of Online Reputation Management. With over 15 years of experience in SEO and ORM, Steve has helped businesses across various sectors navigate the challenges of online reviews. His expertise ranges from heating and cooling services to law firms, accountants, dentists, florists, photographers, mental health service providers, and beyond.
Steve's practical approach and hands-on experience make him an authority in managing your business's online reputation effectively. He emphasizes the importance of staying proactive with ORM to prevent PR crises before they occur.
Enroll now and take control of your online reputation! By mastering these skills, you'll not only manage negative reviews but also enhance your customer service and ultimately drive sales growth and increase customer satisfaction. Don't let a bad review define your business; use it as a stepping stone to success with the guidance of Steve Phillips in this essential Online Reputation Management course. 🛡️🌟
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