MB-910 :Microsoft Dynamics 365 Fundamentals (CRM) 2024

Why take this course?
π MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Course Overview π
π What You'll Learn in Our Comprehensive MB-910 Certification Training π
Course Introduction: Our MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification training course from CloudThat is meticulously designed for tech-savvy individuals with a basic understanding of business functions such as sales, marketing, support lifecycles, and services. This engaging course provides a fundamental grasp of the customer engagement features and capabilities of Dynamics 365 apps.
Why Pursue MB-910 Certification? As you delve into the world of Dynamics 365 CRM solutions, this certification is your stepping stone to:
- π§ Unify Profiles and Tailor Targeted Customer Journeys: Master Dynamics 365 Customer Insights.
- πΌ Efficient Sales Order Lifecycle Management: Get proficient with Dynamics 365 Sales.
- π Enhance Customer Support: Learn the intricacies of Dynamics 365 Customer Service.
- π§ Optimize Field Services: Schedule and manage work orders using Dynamics 365 Field Service.
- β‘ Leverage AI with Copilot: Discover how AI can assist in each of these areas.
Skills Measured: The MB-910 exam is designed to assess your understanding of:
- π Dynamics 365 Customer Insights
- π° Dynamics 365 Sales
- π€ Dynamics 365 Customer Service
- βοΈ Dynamics 365 Field Service
- π Core capabilities of customer engagement apps in Dynamics 365
Post-Training Proficiency: After completing our training, you'll be equipped to:
- π Describe the functionalities of Dynamics 365 Marketing.
- π― Understand Dynamics 365 Sales processes and features.
- π Master Dynamics 365 Customer Service capabilities.
- π οΈ Manage Dynamics 365 Field Service operations.
- π Create insightful reports and dashboards in Dynamics 365 CRM.
- β«§ Integrate Dynamics 365 CRM with other Microsoft products like Office 365 and Power Platform.
- π Ensure high data quality within your Dynamics 365 CRM environment.
- π· Select the appropriate licensing for your organization's Dynamics 365 CRM deployment.
MB-910 Certification Essentials: This certification is tailored for newcomers to Dynamics 365 CRM, aiming to provide a foundational understanding of the software. Here's what you need to know:
- π The exam covers the basics of Dynamics 365 CRM, including its components and functionalities.
- π οΈ It tests your ability to deploy and configure Dynamics 365 CRM.
- π You'll navigate through different modules and applications such as Sales, Customer Service, and Marketing.
- π Understand report and dashboard creation for business insights.
- π€ Integrate with other Microsoft products like Office 365 and Power Platform.
- π« Focus on data quality tools and best practices.
- π Licensing options are covered to ensure you can choose the right model for your organization.
By earning your MB-910 certification, you'll not only validate your expertise in Dynamics 365 CRM but also enhance your professional credibility within the IT industry. Let's embark on this journey together and unlock the full potential of Microsoft Dynamics 365 Customer Engagement! π
Ready to Get Started? π Join our MB-910 certification training today and take your first step towards mastering Dynamics 365 CRM. With our expert guidance, you'll be well on your way to becoming a certified professional in no time! π
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