Mastering ITIL Problem Management and Optimization in ITSM

Learn about ITIL Problem Management, how it works, how to set it up, and how to optimize and continually improve it
4.61 (47 reviews)
Udemy
platform
English
language
Operations
category
Mark Grey
instructor
Mastering ITIL Problem Management and Optimization in ITSM
1 155
students
2 hours
content
Jul 2024
last update
$54.99
regular price

What you will learn

How to set up a problem management ITIL services

The basics of problem management and understanding of terminology

Understanding how business needs impact your service design

Policy and process design in problem management

How to use AI to improve your service as you go via the continous improvement process

How to create a Known Error Database

Identify challenges and how to overcome them

Course Gallery

Mastering ITIL Problem Management and Optimization in ITSM – Screenshot 1
Screenshot 1 – Mastering ITIL Problem Management and Optimization in ITSM
Mastering ITIL Problem Management and Optimization in ITSM – Screenshot 2
Screenshot 2 – Mastering ITIL Problem Management and Optimization in ITSM
Mastering ITIL Problem Management and Optimization in ITSM – Screenshot 3
Screenshot 3 – Mastering ITIL Problem Management and Optimization in ITSM
Mastering ITIL Problem Management and Optimization in ITSM – Screenshot 4
Screenshot 4 – Mastering ITIL Problem Management and Optimization in ITSM

Loading charts...

5794050
udemy ID
30/01/2024
course created date
01/02/2024
course indexed date
Bot
course submited by