Master ServiceNow ITSM Essentials
ServiceNow IT Service Management, Frameworks, Processes, Management Techniques and Best Practices, CIS ITSM Exam Prep.
4.37 (97 reviews)
459
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2 hours
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Jun 2024
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$13.99
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What you will learn
Fundamentals of IT Service Management (ITSM)
Key features and functionalities of the ServiceNow platform
How ServiceNow supports ITSM processes
ITSM Processes in ServiceNow
Purpose and scope of incident management
Purpose and scope of problem management
Purpose and scope of change management
Purpose and scope of request management
Purpose and scope of service level management
Purpose and scope of configuration management
Purpose and scope of knowledge management
Purpose and scope of service catalog management
Preparation for the CIS ITSM Examination
and much more
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6002858
udemy ID
01/06/2024
course created date
02/06/2024
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