Managing the Service Environment
‘Service Environment’ is also used for measuring the services provided and the service experience of the consumers.
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210
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1 hour
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Sep 2019
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$13.99
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What you will learn
Explain What is meant by Service Environment
Explain Roles of the Servicescape
List the Characteristics of Good Service Environment Design
Explain Types of Organizations Based on Servicescape
Explain Components of the Service Environment
Explain Types of Spatial Layouts & Functionality
Describe Aspects of Service Environment Design
Explain Interior Design as an Element of Servicescape
Explain Lighting as an Element of Servicescape
Explain Colors as an Element of Servicescape
Describe Role of Employees as Part of Service Environment
Describe Role of Manager as Part of Service Environment
Explain Russell Model of Affect of Consumer Behavior
Explain Factors of Servicescape that Affect Customers
List Tips for Servicescape to Affect Customer’s Experience
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2542645
udemy ID
04/09/2019
course created date
25/09/2021
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