Manager's Guide to Difficult Conversations
What you will learn
Overcome resistance to difficult conversations and feel confident and well-prepared
Know what to say and how to approach difficult topics with minimal conflict or discomfort
Use proven communication techniques that ease tensions, open communication, and build relationships
Save your team and organization from the long-term consequences of avoiding critical issues
Plan your approach and choose the right timing, location, and how to begin the conversation
Understand how to manage emotions before and during the conversation
Develop your manager’s superpower—listening!
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Comidoc Review
Our Verdict
Manager's Guide to Difficult Conversations offers vital insights into handling tough discussions through proven communication techniques, genuine presenters, and relatable real-life examples. Although experiencing slight drawbacks in presentation execution, the course provides a solid foundation for managing emotions during conflicts and building better relationships.\n\nBy incorporating viewers' desires for more engaging material, such as enacted role-plays and diverse presentation approaches, the curriculum can become an even stronger resource for learners. Addressing both basic and advanced conflict management needs would further widen this course's appeal to professionals seeking well-rounded guidance in handling difficult conversations.
What We Liked
- The course excels at providing a robust understanding of difficult conversation concepts with clear, actionable communication techniques.
- I appreciate the course's emphasis on emotional management before and during tough conversations and the useful tools offered to help navigate diverse situations.
- Real-life examples, though not enacted, offer valuable context that can be applied in different scenarios. Some students may find these relatable and helpful for reflection.
- The curriculum offers insightful tips on choosing the right timing, location, and approach for difficult conversations.
Potential Drawbacks
- A few testimonials mention a need for more engaging presentation, including real-life scenarios acted out to provide better context for body language and response.
- The course might not appeal to those seeking advanced strategies or tactics in conflict management, as the curriculum tends to focus on basics and common sense principles.
- There are minor issues with audio quality as some reviewers have found constant mumbling or lack of confidence in delivery challenging.
- Limited diversity in presentation style and intonation makes some lessons less impactful and may hinder content absorption.