Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions
The curriculum pairs video lectures with specific written exercises designed to help learners plan and reflect on their current workplace settings.
Learners can access summary PDFs and cheat sheets to use as immediate references during difficult workplace conversations.
One signal from a review dated before the displayed update indicates that bonus additional resources may fail to load or clear, potentially hindering course completion; note that the recent update label does not prove this has been corrected.
One signal from a review dated before the displayed update indicates that bonus additional resources may fail to load or clear, potentially hindering course completion; note that the recent update label does not prove this has been corrected.
The content aligns well with the needs of new managers, though it may offer less value to seasoned professionals.
