Learn Salesforce (Admin + Developer) with LWC Live Project

Why take this course?
- Salesforce Platform Event vs Change Set
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Platform Events: Introduced with the Spring '18 release, platform events enable real-time communication across different Salesforce orgs or within the same org using Pub/Sub messaging patterns. They are used to broadcast messages that can be consumed by any subscriber (Event Bus) interested in those messages.
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Creating a Platform Event
EVENT_MANAGEMENT__MyCustomEvent__e CREATE - name(label) MyCustomEvent__e
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Subscribers to Platform Events
- Lightning Components using
lightning:subscription
element - Apex triggers using the
Database.subscribeContext()
method
- Lightning Components using
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Change Sets: A tool in Salesforce for version controlling customizations and code between different orgs. It allows developers to move metadata and code changes from a source org to a target org incrementally and securely.
- Types of Change Sets
- Full: Includes all new components created since the last move.
- Incremental: Only includes components that have changed since the last move.
- Types of Change Sets
- Salesforce CTI (Computer Telephony Integration)
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CTI: Salesforce CTI integrates phone system capabilities within Salesforce, enabling agents to make and receive calls without leaving their Salesforce interface.
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Key Features
- Click-to-call: Initiate calls directly from a record or list view.
- Call recording: Record calls for quality assurance and compliance.
- Call logging: Log call details to related records.
- Inbound call handling: Automatically pop relevant data when an inbound call arrives.
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CTI Adapters
- Salesforce provides a set of pre-built adapters for popular telephony providers like Avaya, Cisco, Genesys, etc.
- Custom adapters can be built for other telephony systems using Apex and the Telephony API.
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- Salesforce Moat (Data Privacy Manager)
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Moat (Data Privacy Manager): Salesforce's solution to help organizations comply with data privacy regulations such as GDPR, CCPA, etc. by managing consent, subject requests, and data handling processes.
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Key Features
- Consent Management: Track and record user consents for various types of data processing activities.
- Subject Requests: Handle individual rights requests such as access, rectification, erasure, and portability.
- Data Handling Registers: Maintain a record of data handling activities, including third-party processors.
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Moat for Privacy Shield Compliance
- Organizations that transfer personal data from the EU to the US can use Moat to demonstrate compliance with the EU-US Privacy Shield Framework.
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- Salesforce B2B Marketing Analytics
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B2B Marketing Analytics: A suite of tools and analytics within Salesforce's Pardot that helps B2B marketers measure account engagement, align sales and marketing efforts, and improve ROI.
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Key Features
- Account Engagement: Track and analyze the actions of accounts across various channels.
- Multi-Channel Attribution: Understand which marketing channels are driving account engagement and conversions.
- Predictive Scoring: Score accounts based on their likelihood to convert, using historical data and machine learning.
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Setup and Configuration
- Connect your CRM with Pardot to track account interactions.
- Configure scoring rules and attributes in B2B Marketing Analytics.
- Use the analytics dashboard to gain insights into your marketing efforts.
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- Salesforce Social Studio
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Social Studio: A social media monitoring, listening, and publishing tool within Salesforce that helps organizations understand and engage with their customers across various social platforms.
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Key Features
- Social Listening: Monitor social mentions and conversations to gain insights into customer sentiment.
- Content Curation: Discover and curate content relevant to your brand or audience.
- Publishing & Scheduling: Plan, create, and schedule social media posts across different platforms.
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Social Studio for Customer Care
- Social care agents can listen to social conversations, respond directly from the platform, and escalate issues as needed.
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- Salesforce Data Integrator (SDI) / Informatica Cloud for Salesforce
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Data Integrator (SDI)/Informatica Cloud: A robust data integration tool that allows you to automate, manage, and schedule the flow of data to and from Salesforce.
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Key Features
- Data Migration: Move large volumes of data into and out of Salesforce seamlessly.
- Real-Time and Batch Data Integration: Synchronize data in real-time or on a schedule.
- Transformation & Enrichment: Transform and enrich data before it enters Salesforce.
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Integration with ETL Processes
- Connect Salesforce with various data sources and targets, such as ERP systems, legacy databases, and cloud applications.
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- Salesforce NPSP (Nonprofit Success Pack)
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NPSP: A comprehensive solution designed specifically for the nonprofit sector to help manage donations, grants, volunteers, and more.
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Key Features
- Donation Management: Track donations, recurring donations, and donor communications.
- Grant Tracking: Manage grant applications, reporting, and fund utilization.
- Constituent Relationship Management: Maintain detailed records of constituents, including relationships and interactions.
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Customization & Extensibility
- Customize the NPSP to fit the unique needs of your nonprofit organization.
- Extend functionality with third-party apps from the Salesforce AppExchange.
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- Salesforce Industries Solutions (Vertical Cloud)
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Industries Solutions: Salesforce offers industry-specific solutions that cater to the unique needs and challenges of various sectors, including healthcare, finance services, education, and more.
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Key Features
- Industry-Specific Use Cases: Address common business problems within a particular industry.
- Compliance & Regulatory Adherence: Ensure that your processes and data handling comply with industry standards and regulations.
- Best Practices & Benchmarks: Leverage industry best practices to optimize performance and drive innovation.
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Customization & Integration
- Tailor the platform to meet the specific requirements of your industry using Salesforce's flexible architecture.
- Integrate with industry-specific applications and services to enhance functionality.
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- Salesforce CPQ (Configure, Price, Quote)
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CPQ: A powerful quote-to-cash solution that helps sales teams provide accurate, personalized quotes and configure complex products and services.
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Key Features
- Product Configuration: Build and price custom products or bundles based on customer requirements.
- Price Optimization: Dynamically adjust prices based on various factors like cost, market conditions, and customer value.
- Quote Automation: Generate accurate quotes quickly, with real-time updates to pricing and availability.
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Integration & Workflow
- Integrate CPQ with Salesforce CRM for seamless sales processes and real-time data synchronization.
- Automate workflows between CPQ and other business systems, such as ERP or supply chain management tools.
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- Salesforce Communities (Customer 360)
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Communities: A platform for building branded portals and communities that enable customers, partners, or employees to connect and collaborate with your business.
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Key Features
- Customizable Portals: Create tailored experiences for different stakeholder groups.
- Collaboration & Work Management: Facilitate collaboration through forums, knowledge bases, and shared workspaces.
- Customer Engagement: Enhance customer engagement with personalized content and recommendations.
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Integration with Salesforce Data
- Leverage data from Salesforce to provide personalized experiences and insights within the community.
- Enable seamless customer service through integrated support forums and case management.
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These are just a few of the many capabilities and solutions within the Salesforce ecosystem. Each one can be leveraged to enhance different aspects of your business, from marketing and sales to customer service and data analysis. The key to maximizing the value of Salesforce is to understand your organization's unique needs and tailor the platform accordingly, utilizing its extensive range of features and integrations to drive growth and efficiency.
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Comidoc Review
Our Verdict
With an emphasis on both Admin and Developer roles within Salesforce, this course effectively integrates Lightning Web Components through real-world projects and interview preparation, offering a well-rounded educational experience for aspiring professionals. However, potential students should ensure they have foundational knowledge of web programming languages and be prepared to sit through occasional repetition.
What We Liked
- The course excels in providing a comprehensive understanding of Salesforce CRM, including its administration and development aspects.
- Lightning Web Components (LWC) programming model is thoroughly explained with the help of real-time projects, ensuring practical knowledge.
- Instructor Parag's teaching style breaks down complex concepts making them easy to comprehend, providing a valuable learning experience.
- The curriculum includes top interview questions and their answers, preparing learners for job interviews and enhancing their industry readiness.
Potential Drawbacks
- Some prior knowledge of Html, Css & JavaScript is recommended before diving into LWC lessons; this might be challenging for absolute beginners.
- Occasional repetition of simple material may hinder the learning experience for advanced learners with a strong coding background.
- Although the course boasts 22.5 hours of content, engaging visuals could be expanded upon to aid visual learners throughout the modules.