Learn about Telecom Operations

📡 Learn about Telecom Operations: A Deep Dive into Managing Telecommunication Services 🚀

Course Instructor: Cognitel Training Services
Course Title: Mastering Telecom Operations
What You'll Learn: Get to know more about the various operations involved in the telecom domain, essential for ensuring maximum availability and minimum disruption of telecom services. This course covers the intricacies of managing a telecom network effectively.

Course Overview: Telecom operations are critical in today's fast-paced digital world. They involve meticulous management of functions such as:

• Network Inventory Management: Keeping track of all hardware and software components.
• Provisioning Issues Management: Handling customer requests for new services or changes to existing ones.
• Network Availability Monitoring: Ensuring the network is operational and accessible at all times.
• Fault Management: Addressing any issues that arise promptly to minimize service disruptions.

Key Processes in Telecom Operations: The course delves into the following key processes, as per ITIL standards:

✅ Event Management: Detecting or receiving significant changes in state, and responding to and/or logging such events. ✅ Incident Management: Restoring normal service operation as quickly as possible. ✅ Request Fulfilment: Satisfying a user's request for a service or desire for something to change within the service. ✅ Problem Management: Managing the lifecycle of all problems reported, and making known problems visible to all stakeholders. ✅ Access Management: Ensuring that users have appropriate access rights in line with their duties and roles.

The eTOM Framework:

• Independent & Operator Neutral: The Telecom Operations Map (eTOM) is a standardized telecom process framework applicable to all operators and service providers, with minor adjustments.
• Tool & Infrastructure Agnostic: It's designed to be used across different tools, infrastructures, and services.

Integrating eTOM and ITIL: The course will provide you with a deep insight into how these two frameworks can be integrated for the enhancement of telecom operations. This integration ensures a seamless service lifecycle management from design to operation, ensuring optimal service delivery.

Course Highlights:

• Lifecycle of Problem Management: Understand and execute the complete lifecycle using eTOM and ITIL guidelines.
• Batch Processes: Learn about non-financial critical processes that can be executed during off-business hours for efficiency.
• Configuration Management: Gain insights into managing the entire lifecycle of configuration items, their status, and expected changes within a telecom environment.
• Performance Management: Discover strategies to monitor system performance and tune it for better results, identifying areas for application improvement and the root causes of service performance degradation.

Tools & Practices: The course will also cover various tools used for telecom operations and introduce you to:

• Service Assurance Strategies: Learn how to ensure high-quality services are delivered to customers at all times.
• SLAs (Service Level Agreements) and OLAs (Operational Level Agreements): Understand the importance of these agreements in maintaining service quality.
• KPIs (Key Performance Indicators): Identify, measure, and track the performance of services to continuously improve the customer experience.

Why Take This Course? By understanding the complexities of telecom operations and how eTOM and ITIL can be effectively integrated, you'll be well-equipped to manage telecom services efficiently. This course is designed for those looking to expand their knowledge in telecommunications, from network operators to service providers, and anyone interested in mastering the operational aspects of this dynamic industry.

🎓 Join us to explore more on Telecom Operations and elevate your expertise in the field.
🌐 Enroll now and take a step towards becoming a telecom operations expert!