Kano Analysis Model
Understand your customer's needs quickly and deliver effective products and services they want to buy over the long term
4.87 (75 reviews)
3 896
students
2.5 hours
content
Apr 2025
last update
$13.99
regular price
What you will learn
How to deploy Kano Analysis
How to deploy a Kano Analysis Diagram, effectively
How to understand the voice of the customer in this manner
How to graphically portray your customers voice clearly
How to gather customer insight on what delights them and what frustrates them
How to use the tool to understand your customers future needs / requirements
How to place the vice of the customer at the heart of decision making
You will be able to train others on the ability to deploy Kano Analysis
You will be able to rapidly gather existing customer insight for their and future customer's benefit
Once deployed, your organization will gather customer insight far quicker and more graphically
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Our Verdict
Boasting a high global rating and an engaged subscriber base, this Kano Analysis Model course offers valuable insights into understanding your customers' needs. With engaging real-world examples, you'll learn to present customer data effectively while making key decisions that contribute to successful product development. Although some users might desire more extensive raw data or advanced case studies, this course remains an excellent starting point for grasping the Kano Analysis Model and its practical applications.
What We Liked
- The course offers a clear explanation of the Kano Analysis Model, breaking it down into digestible chunks that are easy to understand.
- Real-world examples and sector-specific demonstrations provide practical insights on how to apply the model.
- Interactive elements and assignments reinforce learning, ensuring you can effectively use the Kano Model in your work.
- A focus on understanding customer data and how to present it effectively empowers you to make informed decisions.
Potential Drawbacks
- While the course provides real-world examples, some users might appreciate more extensive raw data or larger sample sizes for a better grasp of the calculation process.
- A few users may find the pace of the course slightly fast, requiring diligent note-taking or prior experience in customer experience strategies.
- Though the course is comprehensive, it could benefit from further discussion on advanced applications and case studies for experienced professionals.
5762672
udemy ID
13/01/2024
course created date
06/02/2024
course indexed date
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