Kano Analysis Expert - Basics to Advanced (Accredited)
Kano Analysis to Prioritize Customer Needs + Kano Model Tools and Templates + Certificate +Get 2 CPDs, PMI PDUs and PDCs
4.64 (117 reviews)
1 717
students
2 hours
content
Aug 2024
last update
$13.99
regular price
What you will learn
Understand customer needs and expectations using the Kano Analysis to enhance your product development and service offerings.
Learn to prioritize customer needs effectively, leading to higher customer satisfaction and reduced dissatisfaction.
Go beyond basic theory and gain practical skills with tools like Microsoft Excel templates to conduct Kano Analysis at a larger scale.
Analyze customer responses using advanced Excel functions (INDEX, XMATCH, COUNTIF) for accurate and efficient results.
Classify product features into categories: Must-be Quality, One-dimensional Quality, Attractive Quality, Indifferent Quality, and Reverse Quality.
Prioritize features and present the summary in graphical form using a Better/Worst Plot, aiding in clear decision-making.
Utilize Kano Analysis to prioritize improvement initiatives in Six Sigma and other quality improvement projects.
Enhance your skills in customer satisfaction analysis, making you a valuable asset in product development and quality improvement roles.
Develop the ability to lead Kano Analysis projects, driving significant improvements in customer satisfaction and product quality within your organization.
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4182408
udemy ID
13/07/2021
course created date
20/07/2021
course indexed date
jonathan
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