IT Support/HelpDesk Fundamentals - 9 Topics in one course!

Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions

4.54 (2239 reviews)

Udemy

platform

English

language

Other

What you will learn

This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.

Computer: Hardware, BIOS/UEFI & Operating System

Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding

Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server

Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer

Virtualization: Concept, Type1/Bare metal & Type2/Hosted

VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone

Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup

Cloud Storage: Concept, Options available

Security: CIA Triad of Security, Computer & Network Security

Troubleshoot Issues: Troubleshooting 101 - Best practices

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Comidoc Review

Our Verdict

Designed for beginners, this foundation course delivers a solid introduction to IT helpdesk fundamentals across various topics with clear and concise instruction. While some learners have found difficulty in transitioning between simple and complex topics or lack of hands-on learning materials, the majority of students still find value in the wide range of covered subjects, making it an ideal starting point for those wishing to develop their IT helpdesk skills.

What We Liked

Covers a wide range of fundamental IT helpdesk topics in a vendor-neutral manner, ideal for beginners
Instructor uses simple terms, visuals, and analogies for complex concepts, appreciated by learners
Short chapters with quick information delivery, allowing learners to process content effectively
Excellent recap and activities provided at the end of each episode
Basic IT concepts and principles explained with helpful diagrams and charts
Clear and concise instruction, deemed suitable for users new to technical computing

Potential Drawbacks

Networking section can be difficult and overwhelming for some learners
Jumps from simple to complex topics without proper transition or warning
Lacks hands-on learning material; only theory is covered
Limited career support provided within the course
Limited written support available, such as PDF materials