IT Support/HelpDesk Fundamentals - 9 Topics in one course!
Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions
4.59 (2178 reviews)
7 193
students
3.5 hours
content
Aug 2023
last update
$74.99
regular price
What you will learn
This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.
Computer: Hardware, BIOS/UEFI & Operating System
Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding
Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server
Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer
Virtualization: Concept, Type1/Bare metal & Type2/Hosted
VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone
Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup
Cloud Storage: Concept, Options available
Security: CIA Triad of Security, Computer & Network Security
Troubleshoot Issues: Troubleshooting 101 - Best practices
Related Topics
2472436
udemy ID
23/07/2019
course created date
11/03/2020
course indexed date
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