IT Support and Service Desk jobs -Crash Course for Beginners
What you will learn
How a Support / Service Desk operates
Tools to use and install
Create, assign, resolve, and close a ticket
Hardware concepts
Operating Systems
Microsoft Office
Troubleshooting basic IT issues
ITIL key terms
Tips from experts
Course Gallery
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Comidoc Review
Our Verdict
This Udemy course by Marious is an excellent starting point for beginners aspiring to enter the IT Support or Service Desk field. The real-life ticket cases and quizzes make learning engaging and applicable to future roles. Although some users suggest beefing up specific topics, this crash course still offers a valuable opportunity to gain foundational knowledge in various IT support tools, procedures, applications and key terms. To maximize the value of this course, consider coupling it with more specialized training depending on your desired job role, such as Mike Meyers CompTIA A+ for those targeting IT or engineer roles. By doing so, learners will acquire a strong foundation in IT Support and set themselves up for success in securing their first role in the industry.
What We Liked
- Comprehensive crash course for beginners wanting to break into IT Support or Service Desk jobs
- Real-life ticket cases and quizzes provide practical experience for learners
- Covers various tools, procedures, applications and key terms used in the industry
- Expert tips from instructors with hands-on experience ensure up-to-date and relevant content
Potential Drawbacks
- Lack of advanced material might not satisfy learners preparing for more technical roles
- Some users mention a need for more content on specific topics like GPO labs, printers or Office 365 administration
- Minimal coverage of certain ticketing systems or applications could lead to gaps in understanding