IT Support and Service Desk jobs -Crash Course for Beginners
Why take this course?
🚀 IT Support and Service Desk Jobs - Crash Course for Beginners 🎓
Land Your First Job in IT with Confidence!
🎉 Course Headline: Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1
👩💻 Course Description:
This isn't just another course on configuring Windows 10 or Outlook. Dive into a real-world Service Desk environment with Marius Kuriata! 🏫✨
Why This Course? Marius will take you through a simulated first week in an IT Service Desk role, equipping you with the knowledge of what to expect and how to excel. This course is tailored for those who already possess some foundational IT skills and are eager to step into the world of IT job roles.
What You'll Learn:
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Real Service Desk Tools: Get hands-on experience with Jira Service Desk and Confluence, the cornerstone tools in any modern Service Desk setup.
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Remote Support & Communication Tools: Learn how to leverage Microsoft Exchange account for efficient communication and remote support.
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Hardware & Software Overview: Gain a high-level understanding of common hardware and software used in IT environments.
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Introduction to Microsoft Office 365: Explore the suite of tools that every modern workplace relies on.
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ITIL Basics: Familiarize yourself with essential ITIL terms to align with industry standards and practices.
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Expert Tips: Benefit from insights shared by IT and HR specialists who have been in your shoes.
Course Highlights:
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Essentials of IT Support: All the critical information you need to kickstart your career as an IT Help Desk Specialist.
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High-Level Overviews: Insightful sections on hardware, software, and IT procedures without getting bogged down in technical details.
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Advanced Topics Await: This course is the first step; continue your learning journey with Part 2 covering cloud, virtualization, monitoring, and more.
Who Is This For? This course is perfect for anyone who has some IT knowledge under their belt and is looking to transition into an IT Support or Service Desk role. It's not for beginners starting from scratch – make sure you have that foundation!
Take the Next Step: Join now and immerse yourself in the world of IT Support. With this course, you'll be well-prepared for your first days on the job. Remember, Part 2 is coming, but first, let's get you ready for what lies ahead!
Ready to kickstart your IT career? Click 'Enroll Now' and embark on a journey that will set you apart from the rest. Let Marius guide you through the fundamentals of an IT Service Desk job. 🛠️🚀
Don't Miss Out: Enroll today and start shaping your future in IT! 🌟
Enroll now and let's get started on this exciting journey towards your new career in IT Support and Service Desk jobs! 🎯🌍
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Comidoc Review
Our Verdict
This Udemy course by Marious is an excellent starting point for beginners aspiring to enter the IT Support or Service Desk field. The real-life ticket cases and quizzes make learning engaging and applicable to future roles. Although some users suggest beefing up specific topics, this crash course still offers a valuable opportunity to gain foundational knowledge in various IT support tools, procedures, applications and key terms. To maximize the value of this course, consider coupling it with more specialized training depending on your desired job role, such as Mike Meyers CompTIA A+ for those targeting IT or engineer roles. By doing so, learners will acquire a strong foundation in IT Support and set themselves up for success in securing their first role in the industry.
What We Liked
- Comprehensive crash course for beginners wanting to break into IT Support or Service Desk jobs
- Real-life ticket cases and quizzes provide practical experience for learners
- Covers various tools, procedures, applications and key terms used in the industry
- Expert tips from instructors with hands-on experience ensure up-to-date and relevant content
Potential Drawbacks
- Lack of advanced material might not satisfy learners preparing for more technical roles
- Some users mention a need for more content on specific topics like GPO labs, printers or Office 365 administration
- Minimal coverage of certain ticketing systems or applications could lead to gaps in understanding