IT Service management: develop SLA, Service catalog, OLA
Align IT management with business strategy by clear and concise PBA, SLA, Service Catalog and OLA
3.83 (90 reviews)

463
students
1 hour
content
Feb 2023
last update
$34.99
regular price
What you will learn
How align IT services and support to company goals
What is Portfolio of IT services
Develop a Service catalog structure
Develop SLA
Develop OLA
Develop PBA (Patterns of business analysis)
Course Gallery




Loading charts...
Related Topics
1470588
udemy ID
15/12/2017
course created date
23/11/2019
course indexed date
Bot
course submited by