IT Service management: develop SLA, Service catalog, OLA

Align IT management with business strategy by clear and concise PBA, SLA, Service Catalog and OLA
3.83 (90 reviews)
Udemy
platform
English
language
IT Certification
category
Danil Dintsis
instructor
IT Service management: develop SLA, Service catalog, OLA
463
students
1 hour
content
Feb 2023
last update
$34.99
regular price

What you will learn

How align IT services and support to company goals

What is Portfolio of IT services

Develop a Service catalog structure

Develop SLA

Develop OLA

Develop PBA (Patterns of business analysis)

Course Gallery

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Related Topics

1470588
udemy ID
15/12/2017
course created date
23/11/2019
course indexed date
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