ISO 20000-1 IT SMS - Fast Track to IT Service Awareness
Build Foundational Awareness of ISO 20000-1 and IT Service Management Principles
4.75 (2 reviews)
963
students
33 mins
content
May 2025
last update
$44.99
regular price
What you will learn
Understand why the ISO 20000-1 standard exists and where it fits in the world of IT Service Management (ITSM).
Get an overview of the standard’s layout and the intent of each major section.
Discover how adopting the standard improves service quality, efficiency, and customer satisfaction.
Gain awareness of how this standard works with ITIL, and other frameworks.
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6593225
udemy ID
01/05/2025
course created date
08/05/2025
course indexed date
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