Data entry profession with customer satisfaction software

Based on the information provided, it seems you are describing a course and software system designed for conducting customer satisfaction surveys, with a focus on using Microsoft Access to manage and analyze data. Here's a structured summary of the key points:

Course Objectives:

1. Understanding of Tools: Learn how to perform a customer satisfaction survey using a set of tools provided by the software.
2. Question Selection: Identify the questions to ask, the targets for investigation, and the responsible parties for implementation within the organization.
3. Data Entry: Input general information about the survey, including objectives, involved parties, work processes, and company sectors. Also manage documents to accompany the survey.
4. Reporting and Analysis: Utilize the software to generate detailed reports, dynamic tables (Pivot Tables), and static graphs based on entered data.
5. Bilingual Support: The data entry forms are available in seven languages, facilitating international use.

Software Environments:

1. Data Entry Forms: These are the user interfaces for inputting data into the system and are available in multiple languages to cater to a diverse user base.
2. Consulting and Data Updates: The software allows users to conduct searches by object, investigate open surveys, generate statistics on processes and company sectors, and track actions not completed from the planned activities by date and investigation.
3. Data Management and Reporting: Users can generate final reports, maintain a question and answer log, and plan for future activities based on the data collected.

Key Features of the Software:

• Multilingual Support: The software supports seven different languages, ensuring accessibility to a wide range of users.
• Data-Driven Insights: Users can derive insights from data through reports, tables, and graphs.
• Customizable Questionnaires: The ability to tailor surveys to specific objectives and targets within the organization.
• Responsibility Assignment: Clearly define who is responsible for various aspects of the survey process.
• Statistical Analysis: Generate statistics on the processes and sectors involved in the survey, aiding in decision-making and strategic planning.
• Follow-up Actions: Keep track of actions to be taken following the survey, ensuring accountability and follow-through.

Target Audience for the Course:

• Employees or professionals who are responsible for conducting customer satisfaction surveys within their organizations.
• Those who wish to implement a systematic approach to capturing customer feedback and managing it effectively using software tools.

Expected Outcomes:

• A comprehensive understanding of how to design, execute, and analyze a customer satisfaction survey.
• The ability to handle data entry in multiple languages within the organization.
• The capacity to produce meaningful reports and insights that can be used to enhance customer satisfaction and business operations.

The course and software system are designed to streamline the process of conducting customer satisfaction surveys, providing organizations with valuable feedback and actionable insights to improve their products, services, and overall customer experience.