Customer Success | How to Understand Your Customers
Turn Listening into Fantastic Results
4.51 (18525 reviews)
35 599
students
1 hour
content
Apr 2018
last update
$59.99
regular price
What you will learn
The objective of this course is to equip you with the knowledge to better understand your customers. Upon course completion, you will have a deeper knowledge to help move your organization – and career path – forward.
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Our Verdict
Customer Success: How to Understand Your Customers offers a solid introduction to customer-centric strategies with valuable insights and real-world examples. While some concepts may seem intuitive for experienced professionals, the course still provides practical advice on implementing customer-focused approaches in various business contexts. Although audio issues and minimal visual support might impact the overall experience, this course remains a worthwhile resource for anyone looking to improve their understanding of customers and apply that knowledge to drive better results.
What We Liked
- Comprehensive coverage of customer-centric strategy, from understanding to implementation.
- Real-world case studies, such as Netflix, provide valuable insights into successful business transformation.
- Actionable tips and techniques for collecting, analyzing, and acting on customer feedback.
- Engaging content that flows smoothly and maintains interest throughout the course.
Potential Drawbacks
- Some concepts might be considered common sense or previously known by experienced professionals.
- Lacking in-depth discussion on applying effective techniques for specific industries or business models.
- Minimal use of slides and visuals makes the course feel lengthy and reduces engagement at times.
- Occasional audio quality issues, including volume inconsistencies and sound clarity.
Related Topics
120872
udemy ID
16/11/2013
course created date
25/09/2020
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