Learn Advanced Customer Service Strategies and Tactics to Turn Your Upset Customers into Raving Fans
InstructorBob Berkowitz
Free
Free
Free
Instruction includes specific strategies for email etiquette, social media interactions, and live chat best practices.
The course provides a 100-page workbook, an eBook, and downloadable audio files for the lectures.
Learner signals suggest many lessons and quizzes repeat the same core themes of empathy and active listening, which can feel tedious.
One signal from 2024 indicates variations in volume levels and the presence of background noise; note that the subsequent update label does not prove these issues were corrected.
The curriculum aligns well with the stated goal of providing a foundation for beginners and business owners.