Intro to Patient Experience (2 of 2) NPS, Plain & Simple

🎓 Course Title: Patient Experience - NPS, Kano and Journeys, Plain & Simple

Course Headline:

🌟 Learn about the power of Patient Experience Tools, NPS, Kano and Patient Journeys with Thomas Giordano! 🌟

Note: This course was recently updated (Dec 2022) to ensure you get the latest insights and best practices in patient experience.

Why is this Course Important?

The healthcare marketplace is more competitive than ever before. In a world where patients are actively involved in their healthcare decisions, delivering an exceptional experience is not just a 'nice-to-have'—it's a critical component for success. If the services provided fall short of patient expectations, it can lead to a negative domino effect, driving patients away and impacting the financial health of the healthcare organization. Understanding and optimizing patient experience is more vital than ever to retain loyal patients and build a robust reputation.

What Will You Learn in This Course?

Building upon the fundamentals covered in our previous course on Patient Experience, which delved into HCAHPS scores with practical examples, this course will take you deeper into the realm of patient experience tools:

• Net Promoter Score (NPS): Learn how to measure patient loyalty and predict business growth.
• Kano Model: Gain insights on how to effectively prioritize initiatives based on patient needs and expectations.
• Mapping Patient Journeys: Discover the importance of understanding and improving the patient journey for a better experience.

This course is packed with resources to ensure you can dive as deep as you wish into these topics, including:

• Engaging Video Lectures
• Quizzes to test your knowledge
• A comprehensive collection of resources for further study

Who is the Ideal Student for This Course?

This course is tailored for a variety of learners with different motivations and career goals, including:

• Individuals considering healthcare as a career path
• Professionals aiming to advance within the healthcare industry
• Those looking to enhance their understanding of patient care dynamics
• Anyone curious about the intricacies of the healthcare system and eager to expand their knowledge base

Teaching Style & Approach:

My approach to teaching is practical and grounded. I believe in building from the foundation up, assuming no prior knowledge on your part. The concepts we'll explore can be complex, so I use real-world examples—both within and outside of healthcare—to ensure clarity and comprehension. This philosophy led me to append "Plain and Simple" to my course titles, reflecting my commitment to making these topics accessible to learners at all levels.

Why am I Qualified to Teach This Course?

With over 35 years of experience in designing, launching medical imaging products, leading engineering teams, serving as VP Marketing, and ultimately becoming the President of a Healthcare IT firm, I bring a wealth of knowledge and practical expertise to this course. Coupled with 15 years of university teaching experience, I am well-equipped to guide you through these patient experience tools and strategies effectively.

Join me in this journey to understand and leverage the power of Patient Experience Tools, NPS, Kano, and Journeys for a career that makes a difference. Let's transform healthcare experiences together! 🏥✨