Take your business to the next level by building a Customer Service Culture based on Emotional Intelligence.
InstructorJack Raifer BaruchThe curriculum explores human irrationality, choice architecture, and various irrational biases to explain customer behavior.
Practical application is facilitated through notebooks and workbooks designed for personal reflection and skill practice.
Editorial course preview
These 3 complementary views highlight concrete, legible examples from the course presentation.
An instructor presents a title card displaying the words 'EMOTIONAL INTELLIGENCE' over a colorful, abstract background of overlapping translucent circles.
An instructor presents a visual framework illustrating emotional states using four emoticons arranged along a spectrum from negative to positive.
An instructor presents a visual diagram composed of various colored geometric shapes linked by directional arrows to illustrate a process or workflow.
The content may function primarily as a basic introduction to customer service concepts rather than an advanced technical guide. One signal from before the displayed update suggests this scope, though the update label does not prove a correction of this depth.
One signal indicates the instructor's delivery speed may be too fast for some learners. This review also predates the displayed update, so the update label does not prove a correction of pacing.
The curriculum aligns with the stated goals of managers and entrepreneurs interested in organizational culture and emotional intelligence.
