GLPI na Prática - Dominando uma central de serviços

🎓 GLPI na Prática - Dominando uma Central de Serviços

🚀 Curso Headline: Aprenda como criar do zero uma central de serviços com o GLPI e domine todas as ferramentas necessárias para gerenciar eficientemente suas chamados e tickets!

📚 Course Description:

Embark on a journey to master the art of IT service management with our practical and concise course, designed specifically for you who are eager to learn and implement a robust helpdesk system using GLPI. This course focuses solely on the functionalities that matter most to professionals like you, ensuring you harness the full potential of this powerful tool to meet your organizational needs.

Unlike other courses that overwhelm with every nook and cranny of GLPI, our curriculum is tailored to provide you with the essentials. You'll learn how to set up a helpdesk from scratch, manage incidents, requests, and user feedback effectively, and maintain a smooth operation from day one.

Key Features of the Course:

• Prioritization Mastery: Learn to prioritize tickets based on impact and urgency.
• Comprehensive Reporting: Generate detailed reports on:
  • Categories of calls by client
  • Volume of calls by client
  • SLA compliance for clients and service queues
  • Backlog and aging of calls
  • Interval of time since call creation
  • Calls categorized by type (Incident, Request)
  • Other metrics critical to your helpdesk operations.
• Enhanced User Satisfaction: Utilize Typeform for surveys and measure user satisfaction.
• Detailed Asset Management: Integrate Fusion Inventory for robust inventory management.
• Documentation Excellence: Gain access to templates for documenting your infrastructure.
• Process Standardization: Implement standardized processes for your helpdesk operations.
• Continuous Improvement: Learn how to propose and approve enhancements with project models.

🔧 Principais Problemas Resolvidos:

• Struggling to deliver detailed reports to your clients? We've got you covered!
• Unsure about which issues are most prevalent in your environment? We'll show you how to track and address them effectively.
• Challenged with managing the priority of calls efficiently? You'll learn how to control and manage this aspect confidently.
• Lacking oversight of your company's IT assets? GLPI will provide you with a clear and comprehensive view.

🚀 What You Will Learn:

• How to set up and configure GLPI for your organization's needs.
• Best practices for managing IT services and helpdesk operations using GLPI.
• Techniques to enhance user satisfaction through effective communication and reporting.
• Strategies to maintain a well-organized, efficient, and responsive support environment.
• How to integrate additional tools like Fusion Inventory and Typeform to complement your helpdesk solution.

📈 Why Choose This Course?

• Tailored for professionals who need to quickly grasp the most important GLPI features.
• Focused on practical application, ensuring you can immediately implement what you learn.
• Expertly crafted by industry veterans with extensive experience in IT service management and the GLPI platform.

🎉 Join Us and Transform Your Helpdesk into a Center of Excellence with GLPI!