Freshdesk Fundamentals for New Agents

🚀 Master Freshdesk Fundamentals for New Agents at Freshworks Academy! 🎓

Course Title: Freshdesk Fundamentals for New Agents

Are you ready to dive into the world of customer support with Freshdesk? This comprehensive course is designed to help YOU become a customer support hero from day one! Whether you're new to customer support or just new to Freshdesk, this course will provide you with the knowledge and skills you need to manage tickets efficiently and deliver outstanding service.

Why Take This Course? ✅ No Experience Necessary: If you've ever sent an email or used a basic helpdesk tool, you're already ahead of the game!

✅ Step-by-Step Guidance: From understanding the basics of ticketing to mastering advanced features, this course will walk you through every step.

✅ Real-World Application: Learn by doing with practical examples and scenarios that mimic real customer support challenges.

Course Highlights:

📫 Basics of Ticketing:

• Get to grips with the fundamental elements of a ticket within Freshdesk, including ticket properties that will help you stay organized and responsive.

🚀 Understanding the Ticket List Page:

• Learn how to effectively work with multiple tickets at once, making your workflow more efficient and productive.

🛠️ Advanced Ticketing Options:

• Discover a range of advanced features in Freshdesk that will enhance your support capabilities, from creating tickets to merging them, using templates, and more.

👥 Working with Customer Information:

• Understand how to manage customer data effectively by learning how to create, edit, and merge customer profiles for a personalized experience.

📚 Working with Your Knowledge Base:

• Create and utilize articles on your knowledge base to empower customers to find answers on their own, reducing the need for direct intervention and improving overall satisfaction.

By the end of this course, you'll have a solid foundation in Freshdesk and be well on your way to providing top-notch customer support. 🏆

What You Will Learn:

• Ticket Management: Handle tickets effectively, prioritize them, and provide swift resolutions.
• Bulk Actions: Perform actions on multiple tickets at once to save time and increase efficiency.
• Advanced Ticketing Features: Utilize the full range of Freshdesk's features to streamline support processes.
• Managing Customer Profiles: Keep customer information accurate and up-to-date for a personalized service experience.
• Creating Knowledge Base Articles: Build a robust knowledge base that serves as a self-service tool for your customers.

Join us at Freshworks Academy and become a Freshdesk expert! 🌟 Enroll today and elevate your customer support skills to new heights!