English for Customer Service and Call Center Professionals
Clear, Confident, Scenario Based Communication Hacks for Every Interaction in Customer Service for Every Situation
5.00 (1 reviews)
140
students
3 hours
content
May 2025
last update
$44.99
regular price
What you will learn
Utilize key customer service vocabulary and phrases to greet customers, collect information, and confirm details effectively in English.
Ask clear, concise questions to gather relevant information, verify customer data, and ensure accurate follow-up.
Articulate services and solutions in simple, easy-to-understand English, ensuring customers feel informed and supported.
Handle difficult situations and upset customers with empathy, using appropriate language to de-escalate tensions and resolve issues.
Write professional and customer-friendly emails and messages that align with customer service expectations and communication best practices.
Use polite and professional English expressions to manage hold times, transfer calls, and conclude conversations smoothly.
Recognize and respond to communication breakdowns by using clarification techniques and repetition strategies in English.
Explain company policies and procedures clearly in English, including how to handle exceptions when appropriate.
Use empathetic and respectful language when addressing customer misunderstandings or customer-caused issues.
Communicate the need for specialist referrals effectively, using appropriate transition phrases and courteous handoff language in English.
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6566801
udemy ID
11/04/2025
course created date
15/05/2025
course indexed date
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