Make your customers feel special by using empathy and Emotional Intelligence. Delight clients and earn their loyalty!
InstructorAlex GenadinikThe inclusion of an AI role-play feature allows learners to practice customer service scenarios in a controlled environment.
Instruction covers specific distinctions between cognitive and emotional empathy, as well as the nuances of non-verbal cues like eye movement and hand positioning.
Editorial course preview
These 3 complementary views highlight concrete, legible examples from the course presentation.
This instructional slide outlines the core components of Emotional Intelligence by listing Empathy, Sympathy, and Compassion alongside a live presenter.
This instructional slide emphasizes the importance of understanding client perspectives, featuring bold red text alongside a presenter explaining the concept.
The presenter discusses organizational values with a text overlay emphasizing the importance of creating a culture of empathy within customer service teams.
A review from early 2026 suggests the progression between topics can feel unorganized, though the displayed update date of July 2026 does not prove this was corrected.
The curriculum aligns with the needs of service agents and business owners through its focus on active listening and empathy.
