Customer Service 2.0: Learn Digital Customer Service
Why take this course?
🌟 [2024] Customer Service 2.0: Learn Digital Customer Service](#course-title) 🌟
Course Overview
Version 4, fresh for 2024!
⭐️ Student Reviews:
- "This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!" - Mazharul Islam ⭐️5/5 Stars
- "I just loved the format of this presentation. The short segments made it easy for me to complete this course quickly with all the interruptions I usually get during the day. Thank you!" - Genevieve Clement ⭐️5/5 Stars
Course Highlights
Customer Service 2.0: Upgraded for the Social Media Era
- Mastering Customer Service Leadership and Communication Skills
- Learn to effectively lead customer service teams and communicate with customers in a digital world.
- Utilizing AI Prompts in Customer Service
- Get hands-on experience with AI models like ChatGPT, Claude / Anthropic, PaLM / Google, and more to enhance your customer support.
- Authentic Customer Support for the Social Media/Smartphone World
- Understand the nuances of providing customer support in today's digital landscape.
- Diagnosing, Prioritizing, and Solving Customer Issues
- Develop skills to address customer concerns efficiently and effectively.
- Leveraging Customer Support for Product Management
- Discover how valuable feedback from customers can improve product offerings.
- Earning Your Digital Customer Service Certificate Fast!
- Accelerate your learning and certification process with this comprehensive course.
Ideal For:
Perfect for Early-career Professionals, Product Teams, and Entrepreneurs
- Early-career Professionals
- Aiming to join customer service teams and start a rewarding career.
- Product Teams
- Recognizing the importance of customer engagement for product iteration.
- Entrepreneurs
- Looking to use social media effectively to communicate with customers.
Course Content
If you aspire to serve the 2.5 billion smartphone users worldwide, this course is your stepping stone. Eazl’s Digital Customer Service Certificate Course is tailored for the social media era, teaching you to engage with customers authentically, diagnose and solve issues, and build loyalty that can increase revenue for your organization.
In this course, you will:
- Use the IPX system
- Engage with a community-first approach to solving customer issues.
- Mirror Tone for Social Customer Care
- Provide top-notch support across digital platforms to a global audience.
- Monitor Your Brand
- Keep an eye on your brand’s presence and reputation on social media, blogs, and other digital channels.
- Generate Revenue
- Learn how to turn compassionate customer service into a revenue driver for your organization.
Practical Activities
This course includes interactive exercises designed to help you apply what you learn in real-world scenarios:
- Diagnose and Solve Customer Issues
- Work through 4 practical exercises to tackle customer problems.
- Provide Social Customer Care
- Learn how to effectively communicate with customers on social platforms.
- Engage with Supplementary Materials
- Enhance your learning with engaging animations, real-world case studies, and more.
Why Learn with Eazl?
Learning digital customer service can be complex, but not with Eazl. Our course is:
- Engaging
- Animated lectures to keep you interested and motivated.
- Based on Real-World Examples
- Case studies that provide a practical perspective on the subject matter.
- Complete with Great Supplementary Materials
- Access to additional resources that complement your learning journey.
Your Instructor: Davis Jones
An experienced educator who has taught over 100,000 students in more than 180 countries, Davis Jones is your guide through the world of digital customer service. You'll also benefit from Eazl’s private student groups and a dedicated customer support team to assist you throughout the course.
By the end of this course, you will be fully equipped to confidently and compassionately serve customers in the social media era. Join us today on this transformative learning adventure! 🚀
Ready to dive into the world of Digital Customer Service? Enroll now and start your journey with Eazl! 🎓🚀
Course Gallery
Loading charts...
Comidoc Review
Our Verdict
Customer Service 2.0: Learn Digital Customer Service strives to prepare professionals for the modern customer service landscape and the challenges brought about by increased digitization and social media engagement. The course has garnered praise from various learners, particularly for its real-world solutions addressing issues that could make or break relationships. However, there's room for improvement regarding consistency in the provided advice, balancing the expense of losing a client against gaining new ones, and offering more practical examples to drive home the concepts. Overall, the course is beneficial for individuals looking to enhance their digital customer service skills.
What We Liked
- The course provides a comprehensive overview of digital customer service, including social media customer service and diagnosing user problems.
- It uses the IPX system for solving customer issues within a community-first context that's suitable for today's social media era.
- The training features real solutions to real-world problems that can make or break customer relationships.
- Includes strategies for revenue generation through compassionate customer service and monitoring brand presence on various platforms.
Potential Drawbacks
- Some may find the approach to good customer service a bit dry, while expecting more practical application examples.
- The course could benefit from better balancing the idea of losing a client versus the cost of gaining a new one.
- There might be some discrepancies in the advice provided across different modules.
- Language barriers have been mentioned as problematic by a few users.