Now with AI! Used by Chase, Intel, & more! Learn social media customer service, diagnosing user problems, & more.
InstructorDavis JonesEditorial course preview
These 3 complementary views highlight concrete, legible examples from the course presentation.
This slide features hand-drawn illustrations including a lightbulb and an upward-pointing arrow to symbolize growth or ideas, accompanied by a list of major organizations such as Booking.
This instructional graphic illustrates the first step of gathering information, using icons for shopping carts and technical bugs to represent customer service scenarios.
This slide illustrates the concept of generating revenue through digital customer service strategies, using upward-pointing arrows to symbolize growth.
Instruction includes specific modules on using AI prompts for generating personalized problem diagnosis questions and customized reports.
The course provides practical exercises focused on diagnosing customer problems and handling social media support requests.
One signal indicates that specific websites mentioned for social monitoring may no longer be active or accessible.
The curriculum includes resources regarding COVID-19 handling, which may indicate older material within the current learning path.
The curriculum aligns with the needs of early-career professionals and entrepreneurs through its focus on social media and AI.