Digital Government: Designing customer centric organization

🌟 Digital Government: Designing Customer-Centric Organizations 🌟

Course Headline: Transformation of services using customer centric principles & best practices

Course Outline

The trend of user-centricity is reshaping both the private and public sectors globally. This comprehensive course delves into how you can transform public services to be more user-centric, leveraging key frameworks and digital transformation strategies. 🎓

With an emphasis on real-world applications, 65% of the course content showcases successful government initiatives from Europe and Asia, including cities like Milan, Gent, Singapore, Seoul, and Rotterdam. These examples serve as both inspiration and practical demonstrations of the transformative power of digital tools in public service. 🌍

This program is not just about theory; it's a catalyst for understanding the necessity and practicalities of digital transformation within government entities at all levels: municipal, city, federal, and international. 🏫

What will you learn?

• Drivers of Government Evolution: Understand the forces behind the transformation of public services.
• Government Evolution Phases: Gain insights into the various stages of a government's digital journey.
• E-Government Digital Transformation Concept: Learn the foundational aspects of digital transformation in the public sector.
• Transformation to a Customer-Centric Organization Model: Discover how to restructure your organization for better service delivery.
• 8 Principles of User-Centricity Concept: Master the key principles that guide user-centric design and service delivery.
• Drivers for User-Centric Services: Identify the factors that motivate governments to focus on user needs.
• Case Studies: Explore 12 in-depth case studies from around the world, highlighting government initiatives in user-centricity. 📚

The course consists of:

• Video Tutorials: Engage with 11 expertly crafted videos totaling 2 hours of content.
• Additional Research Materials: Immerse yourself in an additional 4 hours of reading material for a deeper understanding.
• Practical Cases: Study over 12 real-world cases to apply the principles learned.
• Presentations: Analyze 12 presentations that complement the course material.
• Quizzes: Test your knowledge with 6 quizzes throughout the course.
• Convenient Transcription with Slides for Each Lecture: Learn visually with each lecture accompanied by transcriptions and slides for easy reference and note-taking. 📝

Course authors and contributors:

• Karl-Filip Coenegrachts: With his extensive experience as the 2008-2018 Head of the Department of Strategy, Coordination and International Relations at the City of Ghent, Karl-Filip brings a wealth of knowledge in strategy and policy making within the public sector.
• In Dong Cho: As Seoul Metropolitan Government First Vice Mayor, In Dong Cho has been instrumental in leading digital innovation and transformation initiatives in one of the world's most wired cities.
• Olga Isakova: CEO and Founder at DELA, Olga's expertise in guiding organizations through digital transformations is unparalleled, with a focus on customer experience and service excellence.
• Alexander Viter: As Director of Business Development at DELA, Alexander's strategic insights drive the organization's growth and innovation in the field of digital transformation within government services. 🤝

Join us on this transformative journey to redefine public service delivery through the lens of customer centricity. Whether you're a government official, a public sector leader, or an aspiring digital transformation champion, this course equips you with the knowledge and tools to make a lasting impact in your community. Enroll now and be part of the digital government revolution! 🚀📈