Managing Difficult Conversations with skill and confidence
How to address difficult situations and manage sensitive issues in the workplace
4.20 (297 reviews)
1 707
students
1 hour
content
Oct 2017
last update
$13.99
regular price
What you will learn
recognise the most common mistakes we make when having a difficult conversation and know how to avoid them
prepare for a difficult conversation
employ key communication skills
stay calm and defuse emotionally-charged situations
look beyond the immediate situation and get to the root of a problem
find mutually acceptable and sustainable solutions
negotiate effectively and agree a way forward
monitor progress and ensure that the problem doesn't recur
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1279140
udemy ID
04/07/2017
course created date
22/11/2019
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