ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION

📞 Course Title: ASTERISK PBX WITH DATABASE/API DRIVEN CALL CENTER SOLUTION

Course Headline: BUILDING 🌟 DATABASE/API DRIVEN CALL CENTER SOLUTION USING ASTERISK

Course Description:

Unlock the power of telephony with Asterisk PBX! This comprehensive tutorial is designed to equip you with the skills to build a robust, Database/API-driven Call Center Solution using Asterisk PBX. 📡☎️

What You Will Learn:

• In-depth Knowledge of Asterisk PBX: Dive deep into the capabilities and functions of Asterisk, the open-source telephony platform.

• Setting Up Trunks: Learn how to configure SIP trunks with your chosen provider, understanding both the configuration file and database table requirements.

• Dialplan Implementation: Discover how to craft the dial plan in Asterisk to cater to various business scenarios, ensuring your call center is versatile and ready for any demand.

• Interactive Voice Response (IVR) System Setup: Master the art of implementing IVR systems with time-based call routing, enhancing caller experience and efficiency.

• PBX Deployment for Organizations: Understand how to deploy a PBX system tailored for an organization's communication needs using Asterisk.

• Automatic Call Distribution (ACD): Get hands-on experience setting up an ACD system, leveraging databases and configuration files to optimize call handling and agent efficiency.

• Database Integration: Explore the integration of Asterisk with various databases like MySQL, SQLite, PostgreSQL, or MSSQL, to manage data seamlessly.

• Setting Up MySQL Database in Linux: Gain practical skills in setting up a MySQL database within a Linux environment and integrating it with your Asterisk PBX.

• Musiconhold Configuration: Customize the hold music experience for callers by configuring Musiconhold with both configuration files and database tables.

• Making Real-time API Calls in Dialplan: Learn how to make dynamic, real-time calls from your dial plan to external systems to enhance functionality and data exchange.

• Security Best Practices: Ensure the integrity and security of your PBX system by implementing critical security measures.

Real-World Application: A Case Study with The Great Hospital

In this practical application, we will design and implement a Call Center Solution for The Great Hospital's Online Medical Consulting Service. This project will cover:

• Prompt Configuration: Set up IVR prompts that guide users to the appropriate service - Consulting (1), Customer Service (2), or Self-Service options (3 for booking/canceling appointments, 4 for checking outstanding bills).

• User Story Implementation: Address the specific needs of The Great Hospital's Call Center, including work hours, consultant access based on appointment and client registration, appointment logging with email notifications, and call recording for quality assurance.

Join us in this journey to build a state-of-the-art Call Center Solution using Asterisk PBX and databases/APIs! Whether you're a beginner or an experienced telephony professional, this course will provide you with the tools and knowledge to excel in designing and managing call center operations. 🚀🗣️

Enroll now and transform your telecommunication systems into a powerhouse of efficiency and customer satisfaction!