Learn practical strategies to calm upset customers, defuse tense situations, and build long-term customer trust.
InstructorGustavo Escobar Henríquez
Instruction includes role-play scenarios designed to simulate real-world interactions, specifically focusing on turning cancellations into retention opportunities.
The training provides specific approaches to active listening and conflict resolution that can be applied directly to daily professional interactions.
Some learners have noted that explanations can be repetitive, occasionally restating the same concepts multiple times within a single lesson.
The curriculum aligns with the stated goals of professionals in customer-facing roles and those interested in service management.