Customer Success | Understanding Your Customers
Learn to win customers and make them your ambassadors
4.49 (2204 reviews)
6 034
students
2.5 hours
content
May 2025
last update
$13.99
regular price
What you will learn
Understand the meaning of Customer Success
Understand Customer Centricity
Customer onboarding definition, goals, strategies, and tools
Understand Customer Value
Understand Customer Satisfaction
Understand Customer Loyalty
Understand Customer Value-Driven Marketing Strategies
Understand Customer Engagement
Understand Customer Equity
Know different types of customers or customer groups
Understand Customer Generated Marketing
How to convince customers?
Understand Customer Feedback Management
Course Gallery
Charts
Students
Price
Rating & Reviews
Enrollment Distribution
Comidoc Review
Our Verdict
Customer Success: Understanding Your Customers turns out to be an insightful course, enabling learners to explore various facets of customer behavior and marketing strategies. Despite minor issues with production quality, inconsistent subtitles, and lack of reference materials, the course proves valuable for non-marketing professionals seeking better customer engagement techniques. The instructor's dedication and clear concept presentation are commendable. Though some repetition exists within certain sections, it generally strengthens understanding rather than detracting from overall value.
What We Liked
- Valuable content providing comprehensive insights into customer behavior facets
- Clear explanation of types of customers, customer expectations, pricing strategies & engagement techniques
- Easy to understand for non-marketing professionals, featuring real-life examples and clear concepts
- Dedicated instructor highlighting the importance of customer success in marketing
Potential Drawbacks
- Inconsistent video quality and audio balancing throughout the course
- Confusing subtitles mishandling similar or related terms in certain videos
- Lack of reference materials for stats and industry-standard terminology used
- Overemphasis on customer value in one particular section
Related Topics
3410030
udemy ID
11/08/2020
course created date
20/08/2020
course indexed date
Angelcrc Seven
course submited by