Customer Success Manager Mastery Program
Your roadmap to high-impact Customer Success from onboarding to expansion
5.00 (1 reviews)
6
students
3 hours
content
Jun 2025
last update
$149.99
regular price
What you will learn
You’ll understand the core purpose and impact of Customer Success in SaaS
You’ll distinguish the Customer Success Manager role from traditional support
You’ll shift to proactive, consultative engagement with clients
You’ll map customer journeys to spot adoption and churn signals
You’ll design tailored onboarding and activation playbooks.
You’ll build and interpret health scores to monitor account health
You’ll conduct impactful QBRs (Quarterly Business Reviews) that drive renewals and upsells
You’ll apply data‑driven tactics for churn prevention.
You’ll master renewal negotiation and expansion frameworks that boost revenue.
Course Gallery
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6681539
udemy ID
21/06/2025
course created date
01/07/2025
course indexed date
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