Customer Success Manager: Fundamentals to your CSM career
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
4.54 (7136 reviews)
26 734
students
2 hours
content
Nov 2023
last update
$79.99
regular price
What you will learn
Have a better understanding of what your job as Customer Success Manager will be like
Understand the fundamental principles of Customer Success. Which will be the foundation for your career as a CSM
Be more prepared for a Customer Success Manager job interview (we will not cover interview skills, but you will know more about customer success)
Show your interviewers that you are more knowledgeable about Customer Success than most of the people
Get ready to start your new job with as a Customer Success Manager
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Comidoc Review
Our Verdict
This course provides an excellent introduction to the field of Customer Success Management for those looking to start or transition into this role. With a strong emphasis on practical application, learners are given the opportunity to hone their skills with engaging exercises and activities. Although there is room for minor improvements in the presentation and resource materials, the insights gained from this course more than compensate for any shortcomings, making it an essential learning experience for aspiring Customer Success Managers.
What We Liked
- In-depth coverage of the fundamentals of Customer Success Management (CSM) and its importance in tech companies
- Highly practical course with exercises that reinforce learned concepts
- Gus's enthusiasm and constant encouragement create an engaging learning experience
- Addresses common misconceptions and challenges faced by CSM professionals, such as handling client escalations and managing churn
Potential Drawbacks
- Some grammatical errors in resources and assignments may affect overall course experience
- Occasional repetitiveness can make the content seem less engaging for some learners
- Suggestions have been made to improve certain wordings to avoid labeling individuals based on their skills
- Outdated blogs and URLs recommended in the training require updates
Related Topics
703316
udemy ID
21/12/2015
course created date
06/11/2019
course indexed date
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