Customer Service & Support Excellence: Advanced Soft Skills
The Journey to 5 Stars: How To Deliver Extreme Satisfaction To Your Customers
4.49 (253 reviews)
506
students
2 hours
content
Jul 2020
last update
$44.99
regular price
What you will learn
Customer Service and Support Excellence
Customer Service and Support Soft Skills
How to develop soft skills
How to use Emotional Intelligence in Customer Service
How to adopt a Growth Mindset in Customer Service
The importance of customer service in any industry
How to think about customers and their experiences
How to self-reflect and dig deeper into your mindset and your reactions
The different types of empathy
How to turn bad situations into positive customer experiences
How to evaluate stress and understand its origin
How to deal with escalations
How to handle the customer’s expectations
How to follow through, close the case, and ask for feedback
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3075764
udemy ID
01/05/2020
course created date
17/10/2023
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