Customer Service and Customer Support CRASH COURSE

🚀 Skyrocket Your Career with Our Customer Service Masterclass Corporate Edition!

Why Customer Service?

Customer service is booming as one of the fastest-growing areas in the corporate market. Even the most tech-centric companies are recognizing the value of customer support services by establishing dedicated business units for customer service outsourcing. They're investing here because they know this is where the big money lies. The pandemic has only amplified the demand for customer service professionals, leading to improved working conditions and a shift towards remote work. Companies are now more willing than ever to offer competitive salaries for top-notch specialists in this field.

Why Learn from Aleksander Garstka?

With years of experience as a seasoned Customer Service Agent and later as a Business Analyst, I've gained insights into customer service that are rare and invaluable. My unique perspective comes from a deep understanding of the role's intricacies, which I'm eager to share with you. By heeding my advice, you'll be well-equipped to ascend the corporate ladder swiftly!

This Customer Service and Customer Support CRASH COURSE is designed to build a solid foundation for anyone looking to excel in this dynamic field. You'll learn:

• The Art of Interaction: Master the right way to communicate with clients, handle stress, identify social faux pas, and avoid common mistakes.
• Framework Explained: Gain a comprehensive understanding of customer service business units, engagements, ticketing tools like Zendesk and ServiceNow, and various communication channels.
• Tools & Techniques: Discover the best practices for using customer service tools such as Teams and others to streamline your workflow and enhance efficiency.

🚫 Who is this course not for?

If you're a seasoned professional with extensive experience in customer service, this course might not offer you entirely new insights. However, even experienced agents can benefit from refreshing their knowledge and staying up-to-date with the latest tools and techniques.

Enroll in our Customer Service Masterclass Corporate Edition today and take your first step towards a thriving career in customer service! 🌟 With the right guidance and training, you can become an indispensable asset to any organization. Let's embark on this journey together and transform your skills into opportunities.