Customer Service Foundation
Why take this course?
🎓 Customer Service Foundation: Your Gateway to Mastering Customer Service
Welcome to the "Art Of Service" where understanding the foundations of Customer Service is key to providing exceptional service to customers in any industry. This introductory course, "Customer Service Foundation," is designed to equip you with a solid grounding in the essentials of customer interactions, service delivery, and the terminology that every professional in the field should know.
Course Highlights:
- Understanding Customer Service Fundamentals: Learn about the core concepts and general knowledge that are fundamental to providing great customer service. This course doesn't include an examined component, but completion earns you 2 points toward your journey to becoming a Customer Service Expert.
The Certification Pathway:
📊 The pathway to mastering customer service is divided into three levels:
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Customer Service Foundation Program: Start with the basics and lay a strong foundation. This program focuses on the core principles, terminology, and concepts of Customer Service. It's your stepping stone to further learning. (2 points)
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Customer Service Intermediate Program: Dive deeper into eight key areas of customer service, each critical for delivering exceptional service and resolving issues effectively:
- 🗣️ Communication Strategies
- 📞 Contact Centers
- ⚖️ Making Decisions & Assertiveness
- 📢 Delivering Presentations & Public Speaking
- 🤝 Conflict Resolution
- 🔁 Customer Relationship Management
- 💰 Sales Techniques
- 🏫 Retail Service Excellence
You'll select a minimum of five programs to continue your journey, each contributing 3 points toward your Customer Service Expert Certificate (with a minimum entry requirement of 17 points). These intermediate programs include an examined component consisting of a 50-question multiple-choice exam.
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Customer Service Expert Program: Aimed at Supervisors and Managers, this final level provides comprehensive knowledge and formal recognition for your expertise. It consists of:
- Two examined components: three mandatory practical exercises and one 20-question multiple-choice exam.
To achieve your expert certification, you must accumulate a total of 22 points through completing the Foundation Program, selecting your five Intermediate programs, and successfully completing the Expert Program.
Your Path to Success:
To sum up, here's how you can earn your Customer Service Expert Certificate:
- Complete the "Customer Service Foundation Program" (2 points)
- Finish 5 of the "Customer Service Intermediate Programs" (3 points each)
- Successfully complete the "Customer Service Expert Program" (5 points) for a total of 22 Points.
Final Steps:
Upon completing the course, reach out to our exam department at exams@artofservice.com.au to secure your exam voucher and complete your final assessment. Our certifications are a testament to your commitment and proficiency in Customer Service, setting you up for a successful career in the field.
Join us on this journey to elevate your customer service skills and become a certified expert in the realm of customer satisfaction! 🌟
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