Customer Service Excellence (CSE) Level 2 : Needs & Wants

Arti Pentingnya Mengetahui Dan Memahami Kebutuhan (Need) Dan Harapan (Want) Pelanggan
4.88 (17 reviews)
Udemy
platform
Bahasa Indonesia
language
Operations
category
Dr. Andi Chaidir, S.Si,
instructor
Customer Service Excellence (CSE) Level 2 : Needs & Wants
38
students
44 mins
content
Jan 2021
last update
$13.99
regular price

What you will learn

Apa Kebutuhan (Need) & Harapan (Want) Pelanggan

The Platinum Rule Principle

Siapakah Pelanggan (Customer)?

Siapa Sajakah Pelanggan Anda?

Apa Kebutuhan (Need) & Harapan (Want) Pelanggan?

Teori Kebutuhan Maslow (Maslow's Theory)

10 (Sepuluh) Kebutuhan Dasar Pelanggan (10 Basic Customer Needs)

Tingkat Kebutuhan & Harapan Pelayanan

Apa Yang Terjadi Jika Tidak Terpenuhi?

Pelayanan (Service) VS Kepuasan (Satisfaction)

Don’t assume you already know your customers’ needs

Course Gallery

Customer Service Excellence (CSE) Level 2 : Needs & Wants – Screenshot 1
Screenshot 1 – Customer Service Excellence (CSE) Level 2 : Needs & Wants
Customer Service Excellence (CSE) Level 2 : Needs & Wants – Screenshot 2
Screenshot 2 – Customer Service Excellence (CSE) Level 2 : Needs & Wants
Customer Service Excellence (CSE) Level 2 : Needs & Wants – Screenshot 3
Screenshot 3 – Customer Service Excellence (CSE) Level 2 : Needs & Wants
Customer Service Excellence (CSE) Level 2 : Needs & Wants – Screenshot 4
Screenshot 4 – Customer Service Excellence (CSE) Level 2 : Needs & Wants

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Related Topics

3785250
udemy ID
19/01/2021
course created date
25/01/2021
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