Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

Customer Service English Essentials

Name: Phrase-focused English training for customer service professionals
Rating: 6.4

InstructorLuke Priddy

Duration6h 45m

Students22.9K

Rating4.7 (9,680)

Phrase-focused English training for customer service professionals

Strengths

Targeted Verbal Scenarios

The curriculum covers essential phone interactions including greetings, handling hold procedures, and managing difficult customers through empathy and reassurance.

Best suited to

Non-native English speakers in phone-based roles
Learners seeking specific commercial vocabulary
Individuals needing structured verbal templates

Less suited to

Learners desiring interactive roleplay or quizzes
Those preferring visual-heavy presentations

Editorial course preview

What the public course preview actually shows

These 3 complementary views highlight concrete, legible examples from the course presentation.

A man with short brown hair and a beard stands in front of four topic cards labeled Greeting Customers, Communication Gaps, Explaining a Service, and Follow-up Questions. — Preview 1 of 3
An overview screen displaying four key customer service modules: greeting customers, handling communication gaps, explaining services, and asking follow-up questions.

A male presenter with short brown hair and a beard speaks to the camera against a white background, while an inset graphic on the left displays a blackboard lesson titled 'Angry'. — Preview 2 of 3
The instructor introduces a customer service lesson on handling angry clients, accompanied by a visual aid showing handwritten empathy phrases on a blackboard.

A male presenter speaking to the camera with a graphic overlay on the right titled 'EXCEPTIONS' showing a blackboard lesson about phrases like 'Make an exception' and 'Cut you some — Preview 3 of 3
The image features a presenter alongside a lesson graphic titled 'Exceptions,' which lists useful customer service phrases such as 'Give you some leeway' and 'Cut you some slack.'

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Customer Service English Essentials