Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.
InstructorLuke PriddyThe curriculum covers essential phone interactions including greetings, handling hold procedures, and managing difficult customers through empathy and reassurance.
Instruction breaks down information into increments that facilitate memorization of short, useful sentences for various service situations.
Editorial course preview
These 3 complementary views highlight concrete, legible examples from the course presentation.
An overview screen displaying four key customer service modules: greeting customers, handling communication gaps, explaining services, and asking follow-up questions.
The instructor introduces a customer service lesson on handling angry clients, accompanied by a visual aid showing handwritten empathy phrases on a blackboard.
The image features a presenter alongside a lesson graphic titled 'Exceptions,' which lists useful customer service phrases such as 'Give you some leeway' and 'Cut you some slack.'
The course lacks quizzes, practice tests, or dynamic roleplay exercises to reinforce the spoken English skills being taught.
The reliance on a blackboard and handwritten notes can lead to visual clutter or an unorganized feeling for some learners.
The content aligns with the needs of non-native speakers working in customer service roles.
Free
