Customer Service Training: Dealing with Difficult Customers

Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills

4.55 (7637 reviews)

Udemy

platform

English

language

Sales

What you will learn

How to deal with difficult customers.

Conflict management skills for customer service.

You will learn the ECA method, which will give you the soft skills and the strategy that you need to manage demanding customers

You will discover customer relationship management skills that will allow you to diffuse difficult situations with angry customers.

You will be able to implement this in your company and replicate it for your customer service training sessions.

Course Gallery

Customer Service Training: Dealing with Difficult Customers – Screenshot 1 — Screenshot 1 – Customer Service Training: Dealing with Difficult Customers

Customer Service Training: Dealing with Difficult Customers – Screenshot 2 — Screenshot 2 – Customer Service Training: Dealing with Difficult Customers

Customer Service Training: Dealing with Difficult Customers – Screenshot 3 — Screenshot 3 – Customer Service Training: Dealing with Difficult Customers

Customer Service Training: Dealing with Difficult Customers – Screenshot 4 — Screenshot 4 – Customer Service Training: Dealing with Difficult Customers

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Comidoc Review

Our Verdict

The Customer Service Training: Dealing with Difficult Customers course offers practical guidance and useful techniques through its ECA method, catering specifically to customer support professionals seeking to hone their conflict management skills. Acknowledging minor critique on the potential repetition and additional specificity in select areas, this 1.5-hour program still succeeds in delivering an engaging and insightful experience overall for those eager to enhance their ability to manage difficult customer situations.

What We Liked

The ECA method provides a clear, easy-to-remember process for handling difficult customer situations.
The course offers valuable insights into different types of difficult customers and practical tips to manage them effectively.
Real-life examples and testimonials make it easier to apply the concepts in a work environment.
The instructor maintains an engaging, positive tone which makes the experience enjoyable.

Potential Drawbacks

Some students find the course repetitive or overly basic, especially for those with prior customer service experience.
Occasional technical issues and video delays may disrupt learning flow without affecting overall comprehension.
A few learners have suggested additional content on specific situations such as compensation strategies and dealing with customers who cannot be satisfied.
While helpful, the course could provide more corporate-oriented examples for some professionals.