Introduction to Customer Journey Mapping for SMEs
How to unpack and deliver on the customer needs the way they expect as they move through the buying life-cycle
4.48 (94 reviews)
2 831
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42 mins
content
Nov 2019
last update
FREE
regular price
What you will learn
This course is for people who want to get a first introduction to the process of customer journey mapping. It is designed to give you a high level understanding of how you can structure the CJM process. It lasts 40 minutes so please don't expect to learn the details of CJM. I offer a detailed workshop if you need to learn CJM step-by-step.
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2594948
udemy ID
07/10/2019
course created date
07/11/2019
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