Make Data-Driven Decisions in Customer Success (2nd Ed.)

🎓 Make Data-Driven Decisions in Customer Success (2nd Ed.) 🚀

Learn how to separate the signals from the noise!

"Be more data-driven!" That's the mantra from the senior bosses, but what does it truly mean for your Customer Success operations? Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Becoming data-driven isn't about just using data—it's about using data correctly. 🤔

This learning series is a game-changer for Customer Success Operations, Customer Operations, Customer Success leaders, and business analysts. It demystifies the art of applying practical statistics to real-world Customer Success applications. The updated 2nd edition includes content on causation, predictive models, and AI/ML fundamentals, including the latest on generative AI. 🤖

Key Takeaways:

• Track Churn Accurately: Learn techniques to accurately monitor churn and understand its impact on your business.

• Analyze NPS & CSAT Differently: Discover new methodologies for assessing Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

• Construct Predictive Customer Health Dashboards: Create dashboards that truly predict customer health, leading to more informed decisions.

• Forecast Renewal Revenue with Precision: Master the art of forecasting renewal revenue based on data, not guesswork.

• Improve Your Processes: Optimize your Customer Success processes for better performance and outcomes.

By mastering these skills, you'll empower your organization to make smarter decisions and enhance overall operational performance. 📈

In this age of data abundance and advanced AI tools, it's tempting to let algorithms do all the heavy lifting. But relying solely on generative AI for data analysis is a path to misinterpretation and potentially costly errors. While AI can process vast amounts of data, it lacks the human touch needed to truly understand context and meaning. 🧐

This course ensures you are the expert in the room, capable of guiding your AI "Copilot" and checking its work for accuracy. With downloadable Excel exercises to practice what you learn, quizzes to test your knowledge, and a comprehensive CSMath Handy Equations and Procedures Guide, you'll have all the tools necessary to apply your new skills effectively in your role. 📚

Enroll now to become the data-savvy leader your Customer Success team needs! 🚀✨