Customer Relationship Management | A Retail Perspective

Editorial course preview

What the public course preview actually shows

These 2 complementary views highlight concrete, legible examples from the course presentation.

A man in a blue blazer gestures while speaking next to a list outlining four CRM process steps: Collecting Data, Analyzing Data, Developing CRM Programs, and Implementing CRM. — Preview 1 of 2
The speaker outlines the four key stages of the Customer Relationship Management process model, including data collection, analysis, program development, and implementation.

A medium shot of a man in a blue blazer speaking to the camera with a lower-third graphic identifying him as Dr. Muhammad Tahir Jan, Associate Professor. — Preview 2 of 2
This frame introduces the course instructor, displaying a lower-third graphic that identifies him as Dr. Muhammad Tahir Jan and notes his title as Associate Professor.