Call/Contact Center Management, The essential Guide

What you need to know about Managing a Call/Contact Center
4.26 (376 reviews)
Udemy
platform
English
language
Operations
category
Amas Tenumah
instructor
Call/Contact Center Management, The essential Guide
1 083
students
1.5 hours
content
Aug 2020
last update
$49.99
regular price

What you will learn

This course is perfect for new Call (contact) Center Team Leads, Supervisors and Managers. They will learn about Channel strategy and execution, operational excellence, industry technology and developing a technology stack, metrics/KPIs and so much more.

Course Gallery

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Call/Contact Center Management, The essential Guide – Screenshot 3
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Call/Contact Center Management, The essential Guide – Screenshot 4
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3219767
udemy ID
09/06/2020
course created date
19/06/2020
course indexed date
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