You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with your team members/reports
InstructorVasco PatrícioEditorial course preview
These 3 complementary views highlight concrete, legible examples from the course presentation.
The presenter introduces Module 1 titled The Diagnostic, setting the stage for learning how to assess conflict situations effectively within leadership contexts.
The instructor appears on screen with an open and welcoming expression, using hand gestures to emphasize points while seated in a well-lit room.
The instructor demonstrates active communication techniques by using expressive hand gestures to emphasize key points during a lesson on leadership conflict resolution.
The curriculum incorporates several role-play items to demonstrate communication breakdowns, respect for subordinates, and defensive/offensive tools.
Learner signals indicate the content aligns with real-world management issues and provides tools for supporting others through heightened emotions.
One signal from 2024 suggests the training assumes a level of reasonable engagement, potentially lacking depth for dealing with those who refuse to communicate or use cold conflict tactics; note that the displayed update date does not prove this specific issue was corrected.
One signal from early 2024 describes the materials as disorganized and containing grammatical issues; the displayed update date does not prove these organizational concerns were addressed.
The curriculum aligns with the target audience of leaders and professionals, though specific modules like Gen AI validation may fall outside the primary conflict resolution focus.
