Conflict Management with Emotional Intelligence

🎓 Course Title: Conflict Management with Emotional Intelligence
✍️ Headline: Resolving Conflict with Emotional Intelligence | Enhancing Communication | Building Strong Relationships | Manage Stress

Introduction: Conflict and disagreements are inevitable in our interconnected lives. They arise over a myriad of issues—from money and resources to power and personal beliefs. In any setting, whether at home, the workplace, or on an international stage, conflict is often where learning, creativity, and understanding thrive. It's not the presence of conflict that's the issue, but rather how we manage it.

Course Overview: This course delves into proactive approaches to working with others, emphasizing the importance of emotional intelligence (EI) in managing conflict effectively. You'll explore strategies for communicating more efficiently and understanding differences that lead to conflict. The skills and tools you'll learn can be applied across various facets of your life, from personal relationships to professional settings.

🧠 Key Components:

• Understanding Conflict: Learn what drives conflict and how different personalities approach it.
• Emotional Intelligence: Grasp the role of EI in balancing emotional responses with rational thinking.
• Conflict Modes & Styles: Examine the strengths and weaknesses of various conflict resolution styles.
• Self-Assessment: Complete a questionnaire to identify your preferred mode of conflict and learn how to reframe and defuse situations more effectively.
• Behavioral Flexibility: Understand how your time preferences and adaptability influence your approach to change and conflict.

Course Structure:

• Eight Interactive Exercises: Engage in practical activities designed to challenge you to think, reflect, and apply what you've learned about conflict resolution and EI.
  • Working with Conflict
  • Exploring Conflict and What it Means
  • The Rules of Assertiveness
  • Managing Toxic Situations
  • Chimp Reactions and Human Emotions
  • Thomas-Kilmann Conflict Mode Assessment
  • Assessing and Focusing on Time Preference
  • Reviewing Your Learning
• Workshop Duration: Equivalent to 8-12 hours of training.
• Endorsement: Part of the Advanced Emotional Intelligence Course endorsed by the Institute of Leadership and Management.

Engagement & Interaction: This course is highly interactive, requiring your participation in group activities and reflective tasks. It's not just about watching videos; you'll need to engage with your team and discuss your development to get the full benefit of the program.

Continuous Improvement: The course content is regularly updated to ensure it remains relevant and effective in today's dynamic environments.

Additional Resources:

• Lightbulb Moments Cards: Handy reminders of key concepts covered throughout the course.
• PDF Accessibility: Online PDFs are compliant with Section 508 / ADA standards.
• Language Support: Available in English and French.
• Video Quality & Accessibility: High definition 1080p videos with accurate English captions.

Latest Update: January 2024

Important Note: This course is designed for individuals committed to personal growth and development. It's not suitable if you're not willing to actively participate in the exercises that are integral to the learning process. Conflict management requires engagement, reflection, and a willingness to adapt and change.