Conclusive ITIL 4 Foundation and ITIL v4 Certification Guide
All-in-One ITIL® 4 Foundation Course: Service Management Made Easy, Build Skills Employers Want in ITSM. ITIL v4 Prep.
14
students
1.5 hours
content
May 2025
last update
$19.99
regular price
What you will learn
Understand the evolution of ITIL from previous versions to ITIL® 4 and its relevance in today’s digital world.
Grasp the key concepts of service management, including services, value creation, and service relationships.
Learn and apply the seven ITIL® 4 guiding principles that support effective decision-making and continual improvement.
Explore the Four Dimensions of Service Management—People & Organizations, Information & Technology, Partners & Suppliers, and Value Streams & Processes.
Understand the Service Value System (SVS) and how its components work together to enable value creation.
Break down the Service Value Chain and its six interconnected activities that support service delivery and improvement.
Gain insights into the key ITIL® 4 management practices, including incident management, change control, continual improvement, service desk operations, & more.
Prepare with confidence for the ITIL® 4 Foundation certification exam, with structured lessons and practical examples.
Course Gallery
6620073
udemy ID
17/05/2025
course created date
18/05/2025
course indexed date
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