Chargeback Reason Codes in Card Payments

THE CHARGEBACK WAY OF LIFE You know that for a merchant (or their bank, the acquirer/merchant bank), chargebacks are a complex and often nightmarish aspect of credit card transactions. In this course, we'll demystify them by exploring each incursion on a customer's account through something called "reason codes"—a shorthand that states the exact reason for the chargeback. If you're a payment professional or a business owner dealing with credit card transactions, intimately knowing the usual reason codes is not just beneficial—it's essential.

This course is part of my larger, more comprehensive "Introduction to Dispute Resolution Course," which ensures that you get a well-rounded understanding of the entire process.

THE PERFECT COURSE... FOR WHOM? This course is designed for a variety of professionals who deal with dispute management and resolution, or anyone looking to gain more insight into how disputes are resolved, whether through litigation or Alternative Dispute Resolution (ADR) methods such as negotiation, mediation, and arbitration. If any of the following apply to you, this course will be invaluable:

• You directly deal with dispute management or resolution as part of your role.
• You're eager to learn about the different types of dispute resolution.
• You want to specifically address disputes between merchants and cardholders.
• You aim to master the various types of reason codes for chargebacks and learn how to prevent them.
• You're interested in performing effective dispute resolution using a variety of methods.

LET ME TELL YOU... EVERYTHING For those who like to know everything they're getting, here's a breakdown of what this course will cover:

• Major categories of chargeback reason codes: We'll dive into the four main categories—fraud, authorization errors, processing errors, and consumer disputes.
  • Fraud: Learn about transactions that were not authorized or recognized by the cardholder, as well as fraudulent processing, monitoring for suspicious activity, and the EMV liability shift.
  • Authorization Issues: Understand the complexities of missing or declined authorizations, cards reported lost or stolen, and issues with authorization information.
  • Processing Errors: Get to grips with late presentments, incorrect transaction codes, invalid transaction data, duplicated payments, paid by other means, and currency mismatches.
  • Consumer Disputes: Explore mismatches in goods (counterfeit, misrepresented, not delivered), cancelled or incomplete transactions, and credit not processed issues.

MY INVITATION TO YOU You have my assurance that you're covered by a 30-day money-back guarantee, so there's absolutely no risk for you. I also encourage you to make use of the free preview videos available—it's important to me that you find this course a perfect fit before committing your time and resources.

If you believe this course is the key to taking your dispute resolution knowledge to the next level, I would be honored to welcome you as my student. See you on the other side! 🎓