Leadership, Business Process Improvement, & Process Mapping!

Based on the provided content, here's a structured outline for a course on process improvement, which includes key points and resources as mentioned:

Course Title: Mastering Process Improvement: A Practical Guide to Enhancing Efficiency and Effectiveness at Work

Course Description: This comprehensive course is designed for professionals looking to master the art of process improvement. It combines practical experience, cutting-edge research, and a hands-on approach to equip you with the tools and techniques necessary to identify, analyze, and improve processes in any organization. Whether you're new to process improvement or looking to sharpen your skills, this course will provide you with immediate actionable insights.

Instructor Introduction:

• Background: Over 10 years of expertise in process improvement within public and private equity-backed companies.
• Credentials: Certified PMP (Project Management Professional).
• Passion for helping professionals improve processes and work lives.
• Teaching philosophy: Focus on practical application and problem-solving, avoiding overemphasis on statistical models that can overlook real issues.

Course Objectives:

• Understand process mapping tools and techniques.
• Apply a process investigation-driven approach to solving problems.
• Make an immediate impact on your job by implementing learned skills.

Course Outline:

1. Introduction to Process Improvement

   • Overview of process improvement and its importance.
   • The human element in process improvements.

2. Process Mapping Tools and Techniques

   • Step-by-step guidance on creating detailed process maps.
   • Tools for visualizing processes: Swimlane, Relationship Map, etc.

3. Frameworks for Process Improvement

   • Deep dive into DMAIC (Define, Measure, Analyze, Improve, Control).
   • Understanding the PDAC framework and its application.

4. Seven Process Improvement Tools

   • Explanation of each tool: Fishbone, 5 Whys, Pareto Chart, etc.
   • Udemy Excel Workbook with resources for each tool.

5. The Commandments of Continuous Improvement

   • The 10 essential principles to follow for sustainable process improvement.

6. Effective Process Interviews and Stakeholder Analysis

   • Conducting effective interviews and using the Process Interview Checklist.
   • Identifying stakeholders with the Stakeholder Diagram.

7. Strategies for Change Management and Implementation

   • Techniques for engaging teams and leading change.
   • Ensuring alignment of process improvements with organizational goals.

8. Real-World Case Studies

   • Analysis of two detailed process improvement projects.
   • Lessons learned and best practices.

9. Tools for Measuring Impact

   • Introduction to SMART objectives and other measurement tools.
   • How to track results and demonstrate value.

10. Final Project: Business Simulation

    • Applying the skills learned in a simulated business environment.
    • Hands-on exercises with detailed guidance.

Downloadable Resources:

• Process Improvement Tools worksheet pack (over 40 resources).
• Business simulation with step-by-step guide.
• Udemy Excel Workbook with individual resources for each tool.

Student Testimonials:

• Morgan Richardson: "Highly recommended for entry-mid career folks who want to learn the details of how successful managers in their companies get things done!"
• Kim Hamlin: "A really well-organized resource for learning or continuous improvement of process improvement initiatives." Instructor's Closing Remarks:
• Gratitude expressed.
• Encourage questions and further exploration to deepen understanding of the subject matter after completing the course.
• Thank the students for their dedication and hard work throughout the course.
• Final words to motivate, inspire, or provoke thought and action for applying learned skills in real-world scenarios.

Supplementary Materials:

• LinkedIn walk-through (if applicable).
• Additional Resources (as mentioned in the content).

Course Evaluation:

• Student satisfaction survey.
• Feedback form for course improvements.

Final Assessment:

• A comprehensive test to assess students' mastery of process improvement skills and knowledge acquired throughout the course duration.

This structured outline provides a clear path for learners to follow throughout the course. It emphasizes practical application, change management, and the importance of aligning process improvements with organizational goals. The course also aims to equip professionals with immediate actionable insights and skills that can be directly applied in real-world business scenarios.