Learn Amazon Connect from basics to advanced
InstructorArun Nair
Coupon
Covers essential contact center operations including setup, queue management, and various flow types like Whisper and Hold flows.
Demonstrates how to extend contact center capabilities using AWS Lambda, DynamoDB, and Amazon Lex for intelligent automation.
One signal suggests the AWS console shown in lessons may not reflect the most recent interface updates or name changes.
One signal suggests the AWS console shown in lessons may not reflect the most recent interface updates or name changes; this signal predates the displayed course update, and while the update may have addressed it, the update label does not prove that it was corrected.
The curriculum aligns well with the goal of learning Amazon Connect from a beginner level.