Amazon Connect and Contact Control Panel (CCP) 2025

Master Amazon Connect: Set Up, Manage, and Optimize Cloud-Based Contact Centers with Advanced AWS Integrations
3.00 (1 reviews)
Udemy
platform
English
language
Network & Security
category
instructor
Amazon Connect and Contact Control Panel (CCP) 2025
400
students
1 hour
content
Jan 2025
last update
$29.99
regular price

Why take this course?

πŸš€ Master Amazon Connect: Set Up, Manage, and Optimize Cloud-Based Contact Centers with Advanced AWS Integrations πŸ“‘ GroupLayout:

Course Overview: 🧐 Who Should Take This Course?

  • Customer Service Professionals
  • IT Administrators
  • Developers
  • Business Owners
  • Anyone interested in mastering cloud-based contact center technologies.

πŸš€ Course Objectives:

  • Understand the setup and management of Amazon Connect.
  • Master the Contact Control Panel (CCP) for real-time agent interaction management.
  • Design intelligent call flows and configure routing profiles.
  • Leverage AWS integrations like Lambda, DynamoDB, and CloudWatch for enhanced functionalities.
  • Ensure security, compliance, and data protection in your contact center operations.
  • Utilize analytics to monitor performance and boost customer satisfaction.

πŸ” In-Depth Course Content:

1. Getting Started with Amazon Connect:

  • Introduction to the platform and its benefits.
  • Step-by-step guide on setting up a contact center using Amazon Connect.
  • Understanding the basic architecture and terminology.

2. Core Features of Amazon Connect:

  • Deep dive into creating call flows, routing profiles, and IVR systems.
  • Hands-on with the Contact Control Panel (CCP) for managing agent and customer interactions.

πŸ€– 3. Advanced AWS Integrations:

  • Exploring the integration capabilities of Amazon Connect with AWS services like Lambda and DynamoDB.
  • Building automated workflows, managing customer data, and generating insights from these integrations.

4. Security, Compliance, and Data Protection:

  • Best practices for securing your contact center to protect sensitive customer information.
  • Ensuring compliance with industry standards and regulations.

πŸ“Š 5. Real-time Analytics and Reporting:

  • Using Amazon Connect dashboards to monitor KPIs and metrics.
  • Analyzing agent performance and service quality data to optimize operations.

πŸŽ‰ Course Benefits:

  • Future-proof your skills in cloud-based contact center technologies.
  • Gain a competitive edge by implementing best practices and strategies.
  • Design customizable and scalable solutions tailored to your business needs.
  • Reduce operational costs while enhancing customer satisfaction.

Enroll in this course today to transform the future of your customer service with Amazon Connect! 🌟

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6325305
udemy ID
05/12/2024
course created date
15/01/2025
course indexed date
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